Items Request Types

The types of requests that users can submit are known as item request types. Depending on the type chosen by the user, requests are treated differently within the system.

Item Request Types are created to allow categorizing the incoming requests. Administrators can create as many types as are required for the organization.

When creating an item request type, there is one important consideration. An item reqest type can be;

  • Urgent Request

  • Routine Request

Creating Request Types

This assumes that the user is logged in and Item request Type management role have been assigned to the user.

From the side menue head over to Settings >

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